Terms & Privacy

Effective Date: January 14, 2026

Website Use & Privacy Notice

This website is owned and operated by Newcastle Senior Living (“Newcastle,” “we,” “our,” or “us”). By accessing or using this website, you agree to the terms outlined below.

All content is provided for general informational purposes only and does not constitute medical advice, healthcare services, legal advice, or employment guarantees. Use of this website does not create a resident, client, caregiver, or employment relationship.

We may update this notice at any time. Continued use of the website constitutes acceptance of any revisions.

No Medical Advice or Emergency Services

This website is not intended for medical diagnosis, treatment, or emergency care.

If you are experiencing a medical emergency, call 911 immediately.
Do not submit urgent or time-sensitive medical information through this website.

Information You Submit

Contact Forms

We may collect your name, phone number, and email address to respond to your inquiry or schedule a tour.

Tour Scheduling

We use a trusted third-party scheduling platform (such as Calendly) to allow prospective families to request tour appointments. When using this service, you may be asked to provide your name, email address, and phone number.

Submitting a tour request does not guarantee availability. A member of our team will contact you directly to confirm your appointment.

Please review the third-party platform’s privacy policy for additional details on how they handle your information.

Job Applications

We may collect your name, contact details, city/location, and resume for recruitment and hiring consideration. Submitting an application does not guarantee employment or create an employment relationship.

Do Not Submit Sensitive Information

For your protection, please do not submit confidential or sensitive information through this website, including:

  • Medical records, diagnoses, or treatment details

  • Insurance, Medicare, or Medicaid information

  • Social Security numbers

  • Driver’s license or ID numbers

  • Date of birth

  • Financial or banking information

  • Background check details

  • Protected Health Information (PHI) under HIPAA

This website is not designed to collect or store PHI. Any sensitive information submitted through public forms is at your own risk.

Official resident intake and healthcare documentation are handled through secure, approved systems — not public website forms.

Data Use & Security

We do not sell or share personal information for marketing purposes. Information submitted through this website is accessed only by authorized personnel and protected using reasonable administrative and technical safeguards.

However, no online system can guarantee complete security. By submitting information through this website, you acknowledge and accept these risks.

Third-Party Services

We may use trusted third-party providers to support website hosting, form processing, analytics, and scheduling functionality. While we expect these providers to maintain reasonable security standards, Newcastle Senior Living is not responsible for unauthorized access or data breaches beyond our control.

Equal Opportunity Employer

Newcastle Senior Living is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs.

Limitation of Liability

To the fullest extent permitted by Texas law, Newcastle Senior Living is not liable for damages arising from:

  • Use of this website

  • Reliance on website content

  • Submission of information through online forms or third-party scheduling platforms

Consent

By using this website or submitting any form, you acknowledge that you have read and agree to this Website Use & Privacy Notice.

Questions?

If you have questions about this Website Use & Privacy Notice or how your information is handled, please visit our Contact Us page.